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Last updated: November 2025
By signing up for Toolfy, you're agreeing to these terms. Think of this as our agreement about how we work together to help your business succeed.
Toolfy provides field service management software for small trades businesses (1-5 employees) including plumbers, electricians, heating engineers, gardeners, cleaners, and similar service providers. Our service includes customer management, job scheduling, invoicing, quotes, team management, and SMS/email communications. You may use our service for lawful business purposes only.
You remain responsible for:
Toolfy helps you organize your business but does not replace professional or regulatory compliance obligations.
We provide machine-to-machine access through Personal Access Tokens (PATs) and published API endpoints. Your use of these interfaces must stay within your plan’s quotas and comply with our Acceptable Use Policy. You agree to:
x-agent header on automated requests.Excessive or abusive API traffic may be throttled or suspended. If you require higher allowances, contact us so we can agree an upgrade or addendum in writing.
You are responsible for maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account.
Toolfy is a subscription service. You agree to pay all fees associated with your selected plan. Fees are charged in advance on a monthly basis unless otherwise specified.
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal. You can cancel anytime in your account settings or by contacting support.
Payment is processed via Stripe. You authorize us to charge your payment method for all fees. If payment fails, we may suspend service after reasonable notice.
We may change prices with 30 days' notice. Price changes apply to subsequent billing periods. Continued use constitutes acceptance of new pricing.
You are responsible for all applicable taxes. Prices are exclusive of taxes unless stated otherwise. VAT will be added for UK customers where applicable.
Contact us before initiating chargebacks. Improper chargebacks may result in account suspension. We reserve the right to charge fees for chargeback processing.
Each subscription includes specific automation and API allowances. Current limits are published on our Pricing page and summarised here for convenience:
We meter usage across organizations to protect service quality. If you consistently exceed the included quota, we may suggest an upgrade, agree an add-on, or apply temporary throttling. Automated activity that materially impacts other customers is considered a breach of these Terms.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.
We provide a 30-day money-back guarantee for new subscriptions. Refunds for other circumstances are at our discretion and may be pro-rated for unused time.
Upon cancellation, you have 30 days to export your data. After this period, data may be permanently deleted in accordance with our data retention policy.
All rights, title, and interest in and to the Service, including all software, code, algorithms, user interfaces, designs, graphics, trademarks, logos, domain names, and all related intellectual property rights (excluding Your Data, defined below) are and will remain the exclusive property of Toolfy and its licensors.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during your subscription term.
You may not, and may not permit any third party to:
If you provide any suggestions, ideas, enhancement requests, feedback, or recommendations regarding the Service ("Feedback"), you hereby assign to Toolfy all rights in such Feedback and agree that Toolfy has the right to use and fully exploit such Feedback in any manner, without compensation or attribution to you.
You retain all ownership rights in the data, content, and materials you upload, store, or transmit through the Service ("Your Data"). We process Your Data in accordance with our Privacy Policy and Data Processing Addendum. You grant us a limited license to access, use, process, copy, distribute, perform, export, and display Your Data only as necessary to provide the Service and as otherwise permitted by these Terms and our Privacy Policy.
You may not use Toolfy:
You represent and warrant that you have obtained all necessary consents, authorizations, and permissions for processing personal data through our Service. You agree to comply with all applicable data protection laws including GDPR, UK Data Protection Act 2018, and any relevant telecommunications regulations.
You represent and warrant that:
We reserve the right to suspend or terminate service immediately without notice if we have reason to believe you are in violation of export control or sanctions requirements, or if providing service to you would cause us to violate applicable laws.
We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service.
We target 99% monthly uptime for small business needs. Planned maintenance (typically during off-hours) is excluded from this calculation.
Our service integrates with Stripe (payments), Twilio (SMS), Postmark (email), and Supabase (infrastructure). We are not responsible for third-party service outages or issues. These services have their own terms and privacy policies.
SMS functionality requires explicit consent from recipients. You are responsible for compliance with telecommunications regulations including UK Ofcom rules, US TCPA, Canadian CRTC, and Australian ACMA requirements. Dedicated phone numbers are subject to availability and regulatory requirements.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TOOLFY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT:
YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TOOLFY SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you to the extent prohibited by law. This disclaimer does not affect statutory consumer rights that cannot be waived or limited by contract.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TOOLFY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:
This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Service shall not exceed the greater of:
This limitation reflects our focus on serving small business customers and the subscription fees charged for the Service.
We are not liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:
Nothing in these Terms excludes or limits our liability for:
You agree to indemnify, defend (at our option), and hold harmless Toolfy, its affiliates, and their respective officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense. You may not settle any claim without our prior written consent.
You may terminate your subscription at any time through your account settings or by contacting support. Termination takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period.
We may immediately terminate or suspend your account and access to the Service, without prior notice and without refund, if:
We may temporarily suspend your access to the Service (without termination) if:
We will provide reasonable notice of suspension where legally permitted and will work with you to restore access once the issue is resolved.
Upon termination or expiration of your subscription:
The following sections survive termination or expiration of these Terms: Intellectual Property Rights (Section 6), User Data (Section 7), Disclaimer of Warranties (Section 10), Limitation of Liability (Section 11), Customer Indemnification (Section 12), Governing Law and Disputes (Section 15), and any other provisions that by their nature should survive.
We respect the intellectual property rights of others and expect our users to do the same. We will respond to clear notices of alleged copyright infringement that comply with the US Digital Millennium Copyright Act (DMCA) and similar laws in other jurisdictions.
If you believe that content on our Service infringes your copyright, please send a written notice to our designated DMCA agent with the following information:
DMCA Agent Contact:
Email: legal-us@toolfy.io
Attention: DMCA Agent / Legal Department
Toolfy Inc
Delaware, USA
For customers outside the United States, please send copyright infringement notices to the appropriate contact for your region:
If we remove or disable access to content in response to an infringement notice, we will notify the user who posted the content. That user may file a counter-notice if they believe the removal was in error. Counter-notices must include:
We will terminate the accounts of users who are repeat copyright infringers in appropriate circumstances and at our sole discretion.
Governing law depends on your location:
For US customers, disputes exceeding $1,000 may be resolved through binding arbitration via American Arbitration Association (AAA) under Small Business Rules. Small claims court remains available for eligible disputes under $5,000.
Before formal proceedings, contact us for informal resolution:
Where legally permitted, disputes will be resolved individually, not as part of class or representative actions. This does not apply where prohibited by law (e.g., certain Australian consumer rights).
Nothing in these terms limits consumer protection rights under applicable law, including Australian Consumer Law, Canadian Consumer Protection Acts, UK Consumer Rights Act 2015, or US state consumer laws.
If any provision is found to be unenforceable or invalid under applicable law, such provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent, or if such modification is not possible, the provision will be severed from these Terms. The remaining provisions will continue in full force and effect.
We reserve the right to modify these Terms from time to time. We will provide notice of material changes through one or more of the following methods:
Material changes will take effect:
Your continued use of the Service after the effective date of changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you may:
Questions about the Terms of Service should be sent to:
These Terms, together with our Privacy Policy, Data Processing Addendum, Cookie Policy, Acceptable Use Policy, and any order forms or subscription agreements, constitute the entire agreement between you and Toolfy regarding the Service and supersede all prior agreements, understandings, negotiations, and communications (whether oral or written) regarding the subject matter of these Terms.
You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, without our prior written consent. Any attempted assignment in violation of this section will be void. We may assign these Terms, in whole or in part, at any time with or without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision or any other right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Toolfy.
Section headings and titles in these Terms are for convenience only and have no legal or contractual effect. The use of "including" means "including but not limited to."
Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted by law.
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Toolfy. Neither party has authority to bind the other or incur any obligation on its behalf without the other party's prior written consent.
These Terms do not create any third-party beneficiary rights except as expressly stated herein.