Reset Your Password

Authentication & Account3 min readUpdated January 2025

Can't remember your password? No problem. Reset it via email in under 2 minutes. We'll send you a secure link to create a new password and get you back to work.

Password Reset is Easy

  • No phone calls needed: Self-service reset anytime
  • Secure process: Link expires in 1 hour for safety
  • Instant delivery: Email arrives in seconds
  • Works on any device: Reset from phone or computer
  • Keep logged in elsewhere: Other devices stay logged in

How to Reset Your Password

  1. Go to toolfy.io/auth/login
  2. Click "Forgot password?" link
  3. Enter your email address
  4. Click "Send reset link"
  5. Check your email (arrives in 30 seconds)
  6. Click the "Reset Password" button in email
  7. Create your new password
  8. Click "Update password"
  9. You're logged in!

Check spam folder: If email doesn't arrive in 2 minutes, check your spam/junk folder. Add noreply@toolfy.io to contacts to prevent this.

The Reset Email

What the Email Contains

  • • Subject: "Reset your Toolfy password"
  • • From: Toolfy Support (noreply@toolfy.io)
  • • Big blue "Reset Password" button
  • • Link expires in: 1 hour
  • • Security note if you didn't request it

Example Email:

Hi there,

Someone requested a password reset for your Toolfy account.

[Reset Password Button]

This link expires in 1 hour. If you didn't request this, you can safely ignore this email.

Thanks,
The Toolfy Team

Creating a Strong Password

Your new password must be:

  • ✓ At least 8 characters long
  • ✓ Include uppercase and lowercase letters
  • ✓ Include at least one number
  • ✓ Different from your last 3 passwords

Good Password Examples

  • BlueTruck47!
  • Coffee2025Morning
  • Fix8Pipes$Daily

Security Tip: Don't use your business name, "password123", or the same password as other sites. Consider using a password manager.

If Reset Link Expired

Links expire after 1 hour for security. If yours expired:

  1. Return to toolfy.io/auth/login
  2. Click "Forgot password?" again
  3. Enter email again
  4. New link sent (previous link invalidated)
  5. Use new link immediately

Alternative: Magic Link Login

Can't reset password? Use magic link instead:

  1. On login page, click "Email me a login link"
  2. Enter your email
  3. Check email for magic link
  4. Click link to login instantly
  5. No password needed
  6. Once logged in, set new password in Settings

Troubleshooting Password Reset

Not Receiving Reset Email

  • Check spam/junk folder - Most common issue
  • Verify email address - No typos?
  • Wait 2 minutes - Sometimes delayed
  • Check other email - Using different email for Toolfy?
  • Whitelist sender - Add noreply@toolfy.io to contacts

Link Says "Invalid or Expired"

  • Link only works once
  • Expires after 1 hour
  • Request new link
  • Use immediately
  • Don't click link multiple times

New Password Not Working

  • Check caps lock isn't on
  • Verify no extra spaces
  • Try copy/paste from password manager
  • Clear browser cache
  • Try incognito/private window

Account Says "Locked"

  • Too many failed attempts (5+)
  • Wait 30 minutes
  • Or use password reset to unlock
  • Contact support if urgent

Security Best Practices

  • Unique password: Don't reuse from other sites
  • Regular updates: Change every 90 days
  • No sharing: Each team member needs own login
  • Password manager: Use 1Password, LastPass, etc.
  • Two-factor auth: Enable in Settings for extra security
  • Secure email: Your email is key to account access

Didn't Request Reset?

If you received a reset email but didn't request it:

Security Alert

  1. 1. Don't click the link - Your password remains unchanged
  2. 2. Someone may have your email - They can't access without password
  3. 3. Change password anyway - To be safe
  4. 4. Enable two-factor - Extra protection
  5. 5. Check account activity - Settings → Security → Activity Log

Contact Support

Still can't access your account? We'll help:

  • Email: support@toolfy.io
  • Subject: "Cannot reset password"
  • Include:
    • • Your email address
    • • Business name
    • • When you last logged in
    • • Error messages you see
  • Response time: Within 2 hours during business hours

Pro Tip: Save your password in your browser when prompted. Modern browsers securely store passwords and auto-fill them, so you won't need to reset again.

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