templates
CX messaging templates
Email/SMS copy for reminders, apologies, and same-day payments.
CX
Customer Experience & Messaging
Templates for reminders, apologies, and goodwill gestures that live inside Toolfy so CS teams respond in minutes.
Growth & Marketing•8 min•Toolfy Editorial•
11 reminder scripts for cancellations, delays, and upsells
Copy-and-paste SMS and email templates wired to Toolfy reminder tokens for cancellations, delays, and upsells—sound calm, human, and on-brand.
Cash Flow & Payments•6 min•Toolfy Editorial•
Refund & goodwill gesture playbook
Resolve customer disputes fast with Toolfy evidence, scripted responses, and goodwill credits that protect your online reviews.
Growth & Marketing•6 min•Toolfy Editorial•
Field service apology templates that keep trust
Plain-English apology scripts for property damage, delays, and missed arrivals—each tied to Toolfy follow-up tasks to rebuild trust.
Enablement pack
Message packs that keep customers calm and paying
Pre-built replies for delays, refunds, and upsells that map to Toolfy reminders.
Download messaging templates
playbook
24-hour recovery playbook
Runbook for stabilising unhappy customers within a day.