Toolfy Blog
Winter Weather Job Cancellations: Should You Charge Anything?
Weather clause templates, rescheduling protocols, partial payment strategies, and the customer communication that protects revenue during bad weather.
Customer Makes Warranty Claim for Damage That Isn't Your Fault: How to Respond
Warranty vs misuse, manufacturer defect vs installation fault, investigation protocols, and the customer conversation that preserves relationships.
Your Tech Just Quit Mid-Season: The 48-Hour Replacement Playbook
Tech walks out with zero notice during your busiest period. The exact emergency hiring, job coverage, and client communication plan that keeps revenue flowing.
Supplier Increased Prices Mid-Job: What Now?
Quote clauses that protect you, how to pass costs to customers, alternative sourcing strategies, and when to absorb the hit vs renegotiate.
Should You Offer Payment Plans to Customers? The Real Math
Win rate vs default rate analysis, contract templates, when to say yes, and the installment strategy that increases conversions without killing cash flow.
Should You Accept Cash in 2026? The Real Tax & Liability Risks
HMRC compliance, insurance gaps, bank deposit limits, and the hybrid payment strategy that keeps you legal while serving cash-preferring customers.
Going From Reactive to Booked Out: The Maintenance Contract Playbook
Recurring revenue models, pricing strategies, contract templates, and retention tactics that fill your calendar with predictable monthly income.
How to Handle a VAT Inspection Without Panicking
What triggers HMRC VAT inspections, what they actually check, how to prepare your records, and what to do if they find discrepancies.
How to Handle Partial Payments Without Getting Burned
Customer wants to pay in installments. The exact payment plan templates, contract clauses, and protection strategies that prevent partial payment disasters.
How to Fire Your First Employee (Without Getting Sued)
UK employment law basics, performance improvement plans, documentation requirements, and the termination process that protects you from tribunal claims.
Former Customer Wants You to Fix Someone Else's Botched Work
Why repair work costs more than original installation, how to price nightmare fixes, and the liability protection you need.
Former Employee Stealing Your Customers: What You Can Actually Do
Non-compete enforceability in the UK, customer retention tactics, legal options, and the prevention system that protects your client base from employee poaching.