Warranty Policy Template for Contractors (2026)

Core warranty policy template clauses you must define

Build your policy with seven clear sections. Each one links to a Toolfy workflow so enforcement is automated.

1. Scope: labour vs material warranties, coverage length, service area.
2. Customer responsibilities: maintenance checklist (HVAC filter swaps, etc.).
3. Exclusions: misuse, third-party parts, weather events.
4. Claim process: 48-hour notification requirement, Toolfy link to submit photos.
5. Remedy: repair, replace, or credit thresholds.
6. Transferability: whether warranties follow the property.
7. Interaction with statutory rights: remind UK customers their statutory rights remain untouched.

Evidence pack = faster decisions

Each job in Toolfy already stores photos, timestamps, signatures, and technician notes. Reference that in your policy so customers know proof is required. Train staff to add “Warranty – <Job>” tags when a complaint lands; this keeps everything searchable.

Use SLAs + automations

Warranty claims should have SLAs like any other job. Create a template with tasks: triage within 4h, onsite within 48h, final resolution in 5 days. Escalate to leadership if timers slip.