Mobile App Problems
Troubleshooting•7 min read•Updated January 2025
Fix mobile performance issues, photo upload problems, and sync issues. Get Toolfy running smoothly on your phone.
Quick Mobile Health Check
Check These First:
- • Phone storage: 500MB+ free?
- • Internet working on other apps?
- • Browser updated to latest version?
- • Other apps closed?
Quick Fixes (Try First):
- • Restart your phone
- • Clear browser cache
- • Switch WiFi ↔ Mobile data
- • Close and reopen browser
Common Mobile Problems
App running very slowly
Symptoms:
- • Pages take 10+ seconds to load
- • Scrolling feels laggy or jerky
- • Buttons delay before responding
- • App freezes or becomes unresponsive
Solutions (try in order):
- 1. Close other apps running in background
- 2. Restart your phone completely
- 3. Clear browser cache for toolfy.io
- 4. Check available storage (need 500MB+ free)
- 5. Update your browser to latest version
- 6. Switch to mobile data if WiFi is slow
Photos won't upload
Symptoms:
- • Camera button not working
- • Upload stuck at 0% forever
- • Error message when taking photos
- • Photos appear corrupted or blank
Solutions (try in order):
- 1. Grant camera permissions in browser settings
- 2. Check phone storage (need 100MB+ free for photos)
- 3. Take photo in phone camera app first, then upload from gallery
- 4. Try switching between WiFi and mobile data
- 5. Reduce photo quality in camera settings
- 6. Restart browser and try again
Can't work offline
Symptoms:
- • App won't load without internet
- • Data not saving when offline
- • Changes lost when connection returns
- • Constant 'no connection' errors
Solutions (try in order):
- 1. Install as PWA (Add to Home Screen) for better offline support
- 2. Load Toolfy once with internet, then it'll work offline
- 3. Don't force-close the browser tab when working offline
- 4. Changes sync automatically when connection returns
- 5. Check you're using a supported browser (Chrome, Safari, Edge)
Data not syncing between devices
Symptoms:
- • Changes on phone not showing on computer
- • Old job data appearing
- • New customers not syncing
- • Invoices showing different status
Solutions (try in order):
- 1. Refresh browser or restart app
- 2. Check internet connection on both devices
- 3. Log out and log back in to force sync
- 4. Wait 30 seconds - syncing can take time
- 5. Avoid making changes on multiple devices simultaneously
Keyboard covering input fields
Symptoms:
- • Can't see what you're typing
- • Input fields hidden behind keyboard
- • Page doesn't scroll to show active field
- • Submit button not accessible
Solutions (try in order):
- 1. Rotate phone to landscape mode temporarily
- 2. Scroll manually to see input field
- 3. Close keyboard and reopen to reposition
- 4. Use zoom controls to adjust view
- 5. This is a browser limitation - try different browser
App keeps logging out
Symptoms:
- • Asked to login again frequently
- • Session expires unexpectedly
- • Login doesn't persist between visits
- • Magic links stop working
Solutions (try in order):
- 1. Don't use private/incognito browsing mode
- 2. Allow cookies for toolfy.io in browser settings
- 3. Don't clear browser data frequently
- 4. Add toolfy.io to home screen for persistent login
- 5. Check if phone has aggressive battery saving mode enabled
Browser Compatibility
Not all mobile browsers work equally well with Toolfy. Here's what works best:
| Browser | Support | Features | Recommendation |
|---|---|---|---|
| Chrome (Android) | Excellent | Full PWA support, offline mode, camera, push notifications | Recommended |
| Safari (iPhone/iPad) | Very Good | PWA support, offline mode, camera access | Recommended |
| Edge (Windows Phone) | Good | Basic PWA support, camera access | Usable |
| Firefox Mobile | Fair | Limited PWA support, camera works | Not recommended |
| Samsung Internet | Good | PWA support, good performance | Good alternative |
Optimize Mobile Performance
Install as Home Screen App
Faster loading and better offline support
How: Chrome: Menu → Add to Home Screen | Safari: Share → Add to Home Screen
Keep Browser Updated
Latest performance improvements and security
How: Enable auto-updates or manually update in app store
Close Unused Tabs
Frees memory for better performance
How: Close tabs you're not actively using
Restart Phone Weekly
Clears memory leaks and background processes
How: Power off phone completely, wait 10 seconds, power on
Use WiFi When Possible
Faster sync and lower battery usage
How: Connect to reliable WiFi networks for heavy data tasks
Step-by-Step Troubleshooting
Follow these steps in order when you have mobile problems:
1. Basic Health Check
- •Check phone storage (need 500MB+ free)
- •Ensure good internet connection
- •Close other apps running in background
- •Make sure browser is up to date
2. Browser Cache Reset
- •Chrome: Settings → Privacy → Clear Browsing Data
- •Safari: Settings → Safari → Clear History and Website Data
- •Firefox: Settings → Data Management → Clear Data
3. Permissions Check
- •Allow camera access for photo uploads
- •Allow location access for address features
- •Allow notifications for job reminders
- •Allow storage access for offline mode
4. Network Troubleshooting
- •Try switching between WiFi and mobile data
- •Test with different WiFi network
- •Check if other websites load normally
- •Restart your WiFi router if connection is slow
Device-Specific Tips
iPhone/iPad Tips
- • Use Safari for best compatibility
- • Add to Home Screen for app-like experience
- • Enable camera access in Settings → Safari
- • Clear cache: Settings → Safari → Clear History
- • Low Power Mode can slow down web apps
Android Tips
- • Use Chrome for best performance
- • Install as PWA for offline support
- • Check Data Saver isn't limiting functionality
- • Clear cache: Chrome → Settings → Privacy
- • Battery optimization can affect performance
Mobile Still Not Working?
Some older phones or limited browsers can't run modern web apps properly. Here are alternatives:
- • Use a tablet or laptop for Toolfy management
- • Have customers call instead of using online portal
- • Take photos separately and upload later from computer
- • Update job status when you get back to WiFi
- • Consider upgrading to a newer phone for field work
Related Help Articles
Still having mobile problems?