Toolfy Blog
Customer Watching You Work All Day: How to Set Boundaries
Why constant observation kills efficiency, the psychology behind hovering customers, and the polite scripts that buy you working space.
Customer Won't Let You Leave Site: How to Exit Professionally
How to enforce job completion boundaries, exit scripts that preserve relationships, and when to walk away from scope creep.
Customer Wants Invoice for Less Than Actual Price: Why You Must Refuse
The HMRC risks of fake invoices, why
Customer Wants a Refund 6 Months After Job Complete: Your Legal Options
Consumer Rights Act timelines, when you legally owe a refund, how to investigate old complaints, and the response protocol that protects your business.
Customer Wants Extra Work for Free Because Job Ran Over: Your Response
Why time overruns don
Customer Refuses to Pay Deposit: Red Flags and Response Scripts
Why deposit refusals signal 40% default risk, scripts to get deposits paid, and when to walk away from no-deposit jobs.
Customer Left 1-Star Review Based on Price (You Never Got the Job)
Response templates, platform-specific removal tactics, damage control strategies, and how to prevent quote-shoppers from tanking your rating.
Customer Is Filming You Work: How to Respond
Your legal rights, when you can refuse filming, how to set boundaries without conflict, and using customer footage to your advantage.
Customer Changed Job Scope After You Started: How to Invoice the Extra Work
after work begins. The change order scripts, documentation process, and pricing strategies that protect your profit.
Customer Dictating How to Do Your Work: Setting Professional Boundaries
When to push back on micromanagement, the scripts that protect your workmanship, and how to maintain control without losing the customer.
Your Customer
Job complete, invoice sent, payment bounced. The exact scripts and backup payment methods that get you paid fast without damaging customer relationships.
Customer Asking for Mates Rates: How to Respond
The psychology of discount requests, boundary-setting scripts, when to say yes vs no, and how to protect your pricing power with friends and family.