Awaab’s Law Damp & Mould Response Playbook
From July 2026, social landlords must inspect within 24 hours and fix within 7 days. Here’s the automation to make that happen.
Complaint volumes
Up ~38%
Housing Ombudsman 2025
Inspection window
24h
Awaab’s Law
Repair window
7 days
Awaab’s Law
⚠️ Important Disclaimer
This guide is for general informational and educational purposes only. It does not constitute professional advice of any kind (legal, financial, tax, insurance, or otherwise).
Before making business decisions: Consult with qualified professionals (solicitors, accountants, insurance brokers, etc.) who can assess your specific circumstances. Laws, regulations, and industry standards change frequently and vary by location and situation.
Toolfy and the article authors accept no liability for decisions made or actions taken based on information provided in this guide. You are solely responsible for ensuring compliance with all applicable laws and regulations.
Awaab’s Law timeline in plain English
- Within 24 hours: acknowledge, triage, and provide decant instructions if needed.
- Within 48 hours: complete inspection for high-risk households.
- Within 7 days: complete repairs or set temporary mitigation; otherwise escalate to the Housing Ombudsman.
Run the workload calculator
Awaab’s Law timeline
Response workload calculator
Check whether you can hit the 24-hour / 7-day damp & mould deadlines.
Compliance risk
On track
Inspection utilisation
7%
Repair utilisation
18%
Implementation checklist
Toolfy automation features
- Case board with SLA timers + escalation rules.
- Resident communications triggered at every stage with translation templates.
- Automatic export pack for regulators (photos, moisture readings, action logs).
Next step
Stand up the damp & mould war room.
Book a Toolfy session—we’ll build the board, comms flows, and KPI dashboards for you.
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